Pony Rider would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. So if for any reason an item is not what you expected, the wrong colour or size or you've simply changed your mind it can be returned for an exchange or full refund ex shipping costs.
Please note that an item will only be accepted for exchange or credit note under the following conditions:
• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
• A copy of a valid receipt is included with the return.
• The item is returned within 14 days of the receipt date.
Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements. Any returns sent without an RA# number will be refused and marked return to sender.
RETURNS ON SALE ITEMS
We have a NO RETURN ON SALE ITEMS.
HOW TO MAKE A RETURN OR REFUND
Check that you meet all the conditions above.
Contact Pony Rider – firstname.lastname@example.org or phone (+612) 8911 3518 to get a Return Authority Number (RA#).
Choose the new item/s, which you would like to exchange for and they will be held until we receive your returns.
Return the item/s to be exchanged or refunded, mark the RA# on the package and include a self addressed prepaid satchel for your new items to be returned in.
Otherwise you will be charged a further $9.00 shipping fee.
14A Tengah Crescent
Mona Vale NSW 2103
Please Note: We do not accept exchanges on International orders. All orders shipped outside of Australia are final.
CARE & MAINTENENCE
All our products are made from 100% Cotton, cotton linen and cotton/polyester. Please take care of your product by washing in cold water with gentle cleaning products. Avoid harsh chemicals because they are subject to fading the product. Do not tumble dry as this may cause shrinkage and always leave product to dry in a cool shaded area to avoid fading and sun bleaching. Where possible avoid hanging your product as this may warp the shape. All our prints have been heat-sealed but may be subject to bleed on the first wash so we recommend that you hand wash your first wash. It is imperative that you follow our care and maintenance instructions for the best longevity of our product.
FAULTY ITEMS & DAMAGES
Pony Rider product is hand screen printed and hand sewn in Australia. Any slight markings or variations are intentional. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us email and we will organise a replacement for you.
Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order. You will be required to follow the same steps as with Returns.
DUTIES AND TAXES
At checkout, your final purchase price and the shipping amount will be displayed. If your purchase is shipped to an Australian address, GST will be included in the purchase price. Items shipped overseas will be exclusive of GST. Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. As Pony Rider is unable to advise how much these duties will cost, Pony Rider will contact you prior to order dispatch. Please respond to this e-mail promptly to ensure a timely dispatch of your order.
If for some reason your parcel does not arrive within a reasonable time please contact us on email and we will track it for you.
Unless otherwise indicated, copyright of our artwork and the information on this web site (including but not limited to; text, images, graphics, logos) is owned by Pony Rider. All right reserved. The contents of our web site are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Pony Rider.