At Pony Rider we like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.
SHIPPING WITHIN AUSTRALIA
• Orders will be dispatched within 5 working days.
• Shipping is calculated based on weight at checkout.
• Orders are shipped via Australia Post.
• Orders will be dispatched within 5 workings days of placement.
• Order are shipped via Australia Post Air Mail, Australia Post Express Post International or Courier
• Generally orders will be received within 10 working days, although certain destinations may take longer.
• Items shipped internationally are insured against loss or damage and this cost is included in your shipping quote.
• Items shipped internationally will need to be quoted individually please contact email@example.com for a quote.
• We are not liable for any duties that you are charged upon entering your country and cannot advise of fee's.
International shipping costs will be quoted at ordering status. Please email firstname.lastname@example.org for any issues.
There are several options available to you when it comes to ordering.
Option 1 -
This is the most popular, easiest and efficient way to order. Once you have made your selection, simply proceed through our checkout steps, where your payment will be transacted instantly upon clicking the MAKE PAYMENT button. You should also feel safe in the knowledge that all your information is securely transferred through a 128 bit SSL encrypted connection provided by secure pay Australia.
After you have completed your transaction you will receive an email confirming your purchase and will provide you with an estimated shipment arrival.
A tracking number will be supplied at this stage and you can log into Austrlia post to track your parcel every step of the way.
Option 2 -
Orders can be submitted via email. Simply email@example.com listing the items that you wish to purchase and we will get back to you within 24 hours with an order confirmation.
Option 3 -
This is the slowest means of ordering with us. We will email a confirmation of your order received before we process your payment on your credit card.
14A Tengah Crescent
Mona Vale, NSW 2103
We accept all major credit cards, money orders and direct deposit. For these options, you will need to firstname.lastname@example.org to proceed. Orders will be dispatched once your payment has been confirmed.
AVAILABILITY & BACK ORDERS
From time to time items that are listed as in stock may in fact not be. We apologise if this situation does occur and will contact you within 3 working days to offer you a refund, or discuss placing the item on back order for you or offering you a suitable alternative.
Some items listed on the site may be special order items. In the case that you have ordered a product that falls into this category we will contact you within 3 working days to notify you of this and discuss the estimated delivery time. At this point you can decide whether to continue with your order or cancel it and receive a full refund.