Shipping Policy

At Pony Rider we like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.

DURING SALE PERIODS - No Returns on any sale items. While stocks last. Excludes cushion inners. No additional discount offers valid during the sale period. Delivery Options: Australia Post - Standard delivery only. Express shipping not available. Registered Post International. Shipping is calculated based on flat rate weight at checkout. Bulky Items over 4kg not included in Free Shipping offers. Please note delivery timeframe may be longer.

FREE SHIPPING OVER $250 OUTSIDE OF SALE PERIODS

Free shipping is offered on all orders over $250. Bulky items are excluded from this offer (any product weighing over 4kg).

AUSTRALIA
  • Orders will be dispatched within 3 working days.
  • Shipping is charged at a tiered flat rate based on weight.
  • Orders over $250 shipping is FREE.
  • Bulky Items are subject to additional postage charges. See below for bulky items.
  • Orders are shipped via Australia Post.
INTERNATIONAL
  • Orders will be dispatched within 5 working days of placement.
  • International shipping is charged at a tiered flat rate based on weight.
  • Orders over $250 shipping is FREE.
  • Bulky Items are subject to additional postage charges. See below for bulky items.
  • Orders are shipped via Australia Post - Registered Post International.
  • Generally, orders will be received within 10 working days, although certain destinations may take longer.

Items shipped internationally are insured against loss or damage and this cost is included in your shipping quote.

We are not liable for any duties that you are charged upon entering your country and cannot advise of fees.

BULKY ITEMS

Some of our products are considered bulky items. These items will incur a higher shipping rate as they are based on weight. Bulky items are as follows; Any product weighing over 4kg.

DELIVERY TIME FRAME

Please note the expected delivery times outlined above are guides only provided by our shipping partners. Whilst we expect delivery times to be accurate, there may be factors out of our control that can impact shipping timelines. If you have any questions or concerns about the transit of your package, please contact us at info@ponyrider.com.au

DELIVERY COSTS

Please note our shipping is calculated based on weight. The costs below are subject to change with the most up to date and accurate shipping rates quoted during checkout.

 SHIPPING WITHIN AUSTRALIA STANDARD (2-8 DAYS) EXPRESS (1-4 DAYS)
Under 1kg $10.00 $15.00
1 - 5kg $15.00 $22.50
5 - 10kg $22.00 $33.00
10 - 15kg $26.00 $39.00
15 - 20kg $32.00 $48.00
Over 20kg $38.00 $57.00
BULKY ITEMS
Field Tripper Padded Seat Cushion $40.00 $60.00

SHIPPING OUTSIDE AUSTRALIA STANDARD (7-21 DAYS)
Under 1kg $20.00
1 - 5kg $30.00
5 - 10kg $55.00
10 - 15kg $100.00
15 - 20kg $200.00
Over 20kg $250.00
BULKY ITEMS
Field Tripper Padded Seat Cushion $250.00

 

SALE SHIPPING

During sale and promotion periods there may be an additional processing time of up to 3-8 business days for packages to leave our warehouse. Please be aware of this delay in receiving your goods when ordering during a sale or promotional period. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update. Express shipping is unavailable during sales periods.

ORDERING

Online via our secure 128-bit SSL encrypted connection provided by Stripe.

Via Email - Contact info@ponyrider.com.au listing the items that you wish to purchase, and we will get back to you within 24 hours with an order confirmation.

PAYMENT

Payments can be made by credit card using our payment gateway Stripe, or with Paypal, Shop Pay, Apple Pay, Google Pay, and Afterpay. Afterpay is available to Australian and New Zealand Residents.

For any bulk orders or wholesale/trade/boutique orders we accept credit card, money orders, and direct deposit, however you will need to contact us at info@ponyrider.com.au for processing. Orders are dispatched once payment is confirmed.

AVAILABILITY / BACKORDER

From time-to-time items that are listed as in stock may in fact not be. We apologise if this situation does occur and will contact you within 3 working days to offer you a refund or discuss placing the item on backorder for you or offer you a suitable alternative.

Special order items. If you have ordered a product that falls into this category, we will contact you within 3 working days to notify you of this and discuss the estimated delivery time. At this point, you can decide whether to continue with your order or cancel it and receive a full refund.

If you require assistance submitting your return, please don’t hesitate to contact our online customer care team at info@ponyrider.com.au, via our live chat or call (02) 8911 3518.