Shipping Policy

At Pony Rider, we like to keep things simple. Thoughtful pieces, shipped with care - so your order gets to you as smoothly and efficiently as possible.

Sale Periods

During sale and promotional periods:

No returns, exchanges, or refunds on sale items
Excludes selected core Pony Rider products (at our discretion), cushion inners, and TNP products
No additional discount codes apply
Express shipping unavailable
Processing times may extend to 3–8 business days

Australia: Shipping via Australia Post (Standard only)
International: Registered Post International (flat rate by zone/weight)

Shipping Regions

Australia

Dispatch Time:

Orders dispatched within 3 working days

Shipping Method:

Australia Post

Shipping Rates:

Zone 1 - NSW / QLD / VIC / ACT

Standard: $20
Express: $35
Bulky Standard: $50
Bulky Express: $70

Zone 2 — SA / WA / NT / TAS

Standard: $25
Express: $40
Bulky Standard: $55
Bulky Express: $75

Free Shipping Offers when offered:

Apply to Australia only

United States - Continental USA

Free Shipping

Orders over $150 (standard ground)

Standard Shipping

$9.95 flat rate (orders under $150)

Expedited Shipping

$29.95 flat rate

Next Day Shipping

$55.00 flat rate

Carriers:

DHL Parcel Plus (Ground & Expedited)
UPS Next Day Saver

Alaska & Hawaii

$25.00 flat rate surcharge applies to all orders
No free shipping threshold applies

Delivery timeframes may vary depending on location.

Processing & Delivery (USA)

Processing Time:

1–3 business days

Estimated Delivery Times:

Standard: 3–7 business days
Expedited: 2–4 business days
Next Day: 1 business day (cut-off times apply)

International (Outside AU & USA)

Dispatch Time:

Within 5 working days

Shipping Rates:

Tiered flat rate based on weight

Carrier:

Australia Post – Registered International

Delivery Estimate:

Approx. 10 business days (may vary by destination)

Important:

Orders are insured against loss or damage
Customers are responsible for any duties or import taxes incurred

Bulky Items

The following are considered bulky items:

Field Tripper Seats
Chill Out Mats
Namaste Meditation Mats
Yoga Bolsters
SWAG x Quilts

These items:

Incur higher shipping rates
Are calculated based on weight (over 10kg) or cubic size

USA Note:
Bulky or oversized items may fall outside flat rate shipping tiers and will be quoted separately prior to dispatch.

Delivery Timeframes

Delivery timeframes are provided as a guide only.

While we work with trusted carriers, delays may occur due to:

Weather events
Carrier disruptions
Peak seasonal demand

For updates, please contact: customerservice@ponyrider.com.au

Order Tracking

Once your order has shipped, you will receive tracking details via email.

Shipping Address Accuracy

Please ensure your shipping details are correct at checkout.

We are not responsible for:

Incorrect or incomplete addresses
Orders delivered to the address provided

Lost or Delayed Parcels

Once an order has been dispatched, responsibility transfers to the shipping carrier.

If your order is delayed or missing, we will assist in lodging an inquiry.

Ordering

Online via secure 128-bit SSL checkout (Stripe)
Via email: customerservice@ponyrider.com.au

Payment Methods

Credit Card (Stripe)
PayPal
Shop Pay
Apple Pay
Google Pay
Afterpay (AU & NZ only)

For wholesale or bulk orders, please contact us directly.

Availability & Backorders

If an item becomes unavailable after purchase:

We will contact you within 3 working days
Offer a refund, backorder, or alternative product

For special order items, we will provide an estimated delivery timeframe and confirm how you’d like to proceed.

Need Help?

If you have any questions, our team is here.

customerservice@ponyrider.com.au